Billing
Plan tiers and what each one includes live on the pricing page — the panel doesn’t duplicate that list, it just shows you where you stand against whichever plan you’re on.
What counts as usage
Section titled “What counts as usage”Your plan carries four limits, and they meter different things:
- Try-on opens — counted per unique shopper per month, not per open. The same shopper opening try-on repeatedly across a month counts once.
- AI Swaps — counted per generation started, including ones that fail during processing.
- 3D generations — every 3D model you generate from product photos.
- Products — how many products can have try-on enabled at once. This is an ongoing ceiling, not a monthly allowance; deactivating a product frees the slot immediately.
Try-ons you run yourself from the preview aren’t metered — only real shopper sessions on your storefront count.
Measuring results explains why the dashboard’s Try-on Sessions number is higher than your metered usage — it counts a different thing.
Where to see it
Section titled “Where to see it”The Billing page shows a Quota Usage card with a progress bar for each of these, current usage against your limit for the billing period. Bars shift color as you approach the limit, so it’s easy to see at a glance if you’re getting close.
What happens when you go over
Section titled “What happens when you go over”Try-on keeps working. Limits are soft by default — shoppers aren’t turned away the moment you cross a threshold, and the widget doesn’t switch off mid-month.
On Shopify-billed paid plans, extra usage is pay-as-you-go. Two of the four meters bill past their limit: try-on sessions (charged per extra session) and 3D generations (charged per extra model). Each plan has its own per-unit rates, listed with the plan on the pricing page and on the plan cards in your Shopify admin. Those charges go through Shopify’s Billing API and are capped per billing cycle, so there’s a ceiling on what an unexpectedly busy month can cost, and you’ll see a notification as you approach that cap.
The free plan has no overage at all. Usage simply pauses at the limit until the next cycle — nothing is ever billed on it.
Stores that persistently run far past their limits can be switched to hard enforcement, where shoppers are refused once the limit is reached. That’s applied manually and only in cases of sustained overuse.
Changing your plan
Section titled “Changing your plan”The Plans & Pricing section on the same page lists every available plan. What the button does depends on where you’re starting from.
Your first paid plan. If you don’t have a subscription yet, choosing a plan opens a hosted checkout. Once payment goes through, your new limits apply right away and you’ll see a confirmation on the page.
Moving up. On a more expensive plan than your current one, Upgrade takes effect immediately — no checkout, since your card is already on file. You’re invoiced a prorated amount for the rest of the current period, and the higher limits apply straight away.
Moving down. On a cheaper plan, Downgrade is scheduled rather than immediate: you keep your current plan and its limits until the end of the billing period you’ve already paid for, and the new plan starts at your next renewal. The page asks you to confirm before scheduling it.
Changing your mind. While a downgrade is scheduled, the Billing page shows which plan you’re moving to and when. Your current plan’s card offers Keep this plan, which cancels the scheduled downgrade and leaves you where you are.
Usage counters aren’t reset by a plan change — they keep running for the calendar month, and the new plan’s limits simply apply to the same numbers.
Two things to know:
- Moving to the free plan isn’t a downgrade — use Cancel subscription instead. Your access continues until the end of the period you’ve paid for.
- You can’t switch plans while a cancellation is pending. Reactivate first, or wait for the period to end and subscribe again.
Only admins and members with the Billing role can manage billing — see Team & API keys for role details. If your shop is on Shopify, billing is instead managed through your Shopify admin, and plan changes there take effect immediately rather than at the next renewal.
Ready to automate? The developer quickstart walks through creating products and enabling try-on with the REST API.